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Payments Reconciliation & Reporting Survey 2025

Exposing inefficiencies, tackling complexity & unlocking operational excellence

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Understanding the hidden inefficiencies, trends and solutions

Reconciliation ensures that financial data from multiple sources is accurate, aligned and accounted for. It’s the backbone of financial control and accurate reporting, supporting compliance, cash flow accuracy and operational oversight. But, for many payments businesses, it’s also the source of constant operational strain.

The complexity of reconciliation in payments

As payment channels multiple and transaction volumes increase, so do the back-office demands. Finance and operating teams must wrangle large datasets from fragmented systems, reconcile cross-border payments and meet evolving regulatory requirements.

Without robust systems and clear workflows, many resort to ad-hoc workarounds. While these short-term fixes might help meet an upcoming reporting deadline, they introduce hidden inefficiencies that compound problems over time.

To understand how the payments industry navigates its unique reconciliation and reporting challenges, we surveyed 250 UK-based payments and banking firms—including issuers, acquirers, processors, neobanks and e-money businesses.

What did we discover?

- 56% of payments firms still rely on spreadsheets for reconciliation, leaving them exposed to errors and delays

- Managing data and handling exceptions drain the most time, leading to a widespread struggle to meet reporting deadlines

- Reconciliation errors are common—and they have far-reaching consequences, from financial discrepancies to delayed reporting

- Challenges with accurate data matching stem from cross-currency transactions, multiple payment channels and high transaction volumes

Access the report to learn how leading payment companies are transforming reconciliation and reporting workflows—and how you can too.

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